Terms & Privacy Policy
Please read these terms before joining Ojolali Rewards. They apply to membership only and do not change any other terms of your visit.
1. Membership
Ojolali Rewards is open to individuals aged 18 and above with a valid mobile number. Your mobile number is your membership identifier, so only one membership may be held per mobile number. On successful registration you are issued a permanent membership number in the format OJL000001, which cannot be changed or transferred.
2. Registration security
You create a private 4-digit redemption PIN during registration. Keep this PIN confidential. It is used only to confirm authorised reward redemption.
3. Points, rewards and promotions
Points are awarded on qualifying purchases at participating Ojolali outlets. Points carry no cash value, cannot be exchanged for cash, and cannot be transferred between members.
Every redemption is subject to the reward or promotion currently offered by OJOLALI. Entering a number of points does not allow a customer to choose any item, discount or cash value. The item, discount, minimum purchase, participating outlet, availability period and other conditions are determined by the active offer shown by OJOLALI and must be confirmed by Staff or Admin.
Points may only be redeemed for rewards and offers made available by OJOLALI from time to time. OJOLALI may introduce, change, suspend or end rewards and campaigns, and points are deducted only through the authorised redemption process.
4. Suspension and closure
We may suspend or close a membership where we reasonably believe it is being misused, including duplicate registrations or fraudulent transactions. You may close your membership at any time by asking any Ojolali outlet.
5. What we collect
- Your full name and mobile number, which are required to create your membership.
- Your email address, which is optional.
- Your choice on whether to receive promotional emails from OJOLALI.
- Your purchase, point and reward activity at Ojolali outlets.
- Basic technical information used to maintain security and prevent abuse.
6. How we use it
We use your information to operate your membership, award and redeem points, manage your account and answer your enquiries. We do not sell your personal data.
If you voluntarily provide an email address and select the promotional email consent checkbox, OJOLALI may send you special offers, rewards updates, membership announcements and promotional information by email. Providing an email address and agreeing to promotional emails are optional and are not required to become a member.
7. Promotional email choices
You may withdraw your promotional email consent or unsubscribe at any time. After your request is processed, we will stop using your email address for promotional messages, although we may still contact you where necessary to manage your membership or respond to your request.
8. How we protect it
We use reasonable administrative and technical safeguards to protect membership records. Access to customer information is limited to authorised personnel and service providers who need it to operate the programme.
9. How long we keep it
We keep membership records for as long as your membership is active, and for a reasonable period afterwards to meet operational, accounting and legal obligations.
10. Your choices
You may ask us to correct your details, provide a copy of the information we hold about you, withdraw promotional email consent or close your membership. Speak to any Ojolali outlet and we will help.
11. Contact
Ojolali Faber Towers — Lot G14 & G15, Ground Floor, Podium, Faber Towers, Jalan Desa Bahagia, Taman Desa, 58100 Kuala Lumpur. Telephone +60 3-6100 0302, WhatsApp +60 11-2176 0039.