Terms & Privacy Policy
Please read these terms before joining Ojolali Rewards. They apply to membership only and do not change any other terms of your visit.
1. Membership
Ojolali Rewards is open to individuals aged 18 and above with a valid mobile number. Your mobile number is your membership identifier, so only one membership may be held per mobile number. On successful registration you are issued a permanent membership number in the format OJL000001, which cannot be changed or transferred.
2. Verification by OTP
We verify your identity with a one-time passcode sent by SMS. Codes expire after five minutes and may only be used once. Please keep your code private — Ojolali staff will never ask you for it.
3. Points, rewards and promotions
Points are awarded on qualifying purchases at participating Ojolali outlets. Points carry no cash value, cannot be exchanged for cash, and cannot be transferred between members.
Every redemption is subject to the reward or promotion currently offered by OJOLALI. Entering a number of points does not allow a customer to choose any item, discount or cash value. The item, discount, minimum purchase, participating outlet, availability period and other conditions are determined by the active offer shown by OJOLALI and must be confirmed by Staff or Admin.
Points may only be redeemed for rewards and offers made available by OJOLALI from time to time. OJOLALI may introduce, change, suspend or end rewards and campaigns, and points are deducted only through the authorised redemption process. Stay tuned for exciting surprises from OJOLALI.
4. Suspension and closure
We may suspend or close a membership where we reasonably believe it is being misused, including duplicate registrations or fraudulent transactions. You may close your membership at any time by asking any Ojolali outlet.
5. What we collect
- Your full name and mobile number, which are required to create your membership.
- Your email address, which is optional and used only for membership correspondence.
- Your purchase, point and reward activity at Ojolali outlets.
- Basic technical information such as your IP address, kept briefly to prevent abuse of the OTP system.
6. How we use it
We use your information to operate your membership: verifying who you are, awarding and redeeming points, and answering your enquiries. We do not sell your personal data. We share it only with service providers who help us run the programme, such as our SMS delivery provider, and only to the extent they need it.
7. How we protect it
Your one-time passcodes are stored only as irreversible hashes, never as readable codes. Sign-in sessions use secure, browser-only cookies. Access to membership records is restricted at the database level so that a member can only ever retrieve their own information.
8. How long we keep it
We keep membership records for as long as your membership is active, and for a reasonable period afterwards to meet accounting and legal obligations. Expired one-time passcodes and sign-in sessions are removed once they are no longer valid.
9. Your choices
You may ask us to correct your details, provide a copy of the information we hold about you, or close your membership. Speak to any Ojolali outlet and we will help.
10. Contact
Ojolali Faber Towers — Lot G14 & G15, Ground Floor, Podium, Faber Towers, Jalan Desa Bahagia, Taman Desa, 58100 Kuala Lumpur. Telephone +60 3-6100 0302, WhatsApp +60 11-2176 0039.